Weekend Golf E-Commerce Support Specialist

2nd Swing Golf; Minneapolis (MN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Discounted Merchandise

401k matching

PGA membership support

Paid Time Off

Health and Wellness Initiatives

Work Life Balance

Job summary

2nd Swing Golf in Bloomington, MN is seeking an in-office Online Fitting & Support specialist to assist ecommerce customers through chat, email, and phone. The role requires strong golf product knowledge, excellent written communication, and a positive, fast-paced service mindset, with weekend shifts.

An avid golfer is preferred, but solid golf equipment knowledge and a professional, customer-first attitude are essential.

Qualifications

• 1 year of customer service, retail, sales, or call-center experience.
• Strong working knowledge of golf equipment.
• Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal.
• Excellent communication and problem solving skills.
• Personable, energetic, and professional with a passion for the game of golf.
• Flexible schedule with evening and weekend availability.

Responsibilities

• Achieve a high level of golfer engagement and satisfaction through all touch points
• Communicate and manage queue of golfers via phone, email and chat
• Work with manufacturers to confirm warranty inquiries
• Track and locate golf equipment
• Educate promotional trade-ins to golfers
• Engage in continuous training around product and equipment
• Contribute to team effort by accomplishing related tasks as needed

Skills

Customer service

Retail sales

Communication

Problem solving

Golf knowledge

Multi-tasking

Flexible schedule

Tools

NetSuite

Microsoft365

UKG

Counterpoint

Braintree

Affirm

PayPal

Job description

2nd Swing Golf in Bloomington, MN is seeking an in-office Online Fitting & Support specialist to assist ecommerce customers through chat, email, and phone. The role requires strong golf product knowledge, excellent written communication, and a positive, fast-paced service mindset, with weekend shifts.

An avid golfer is preferred, but solid golf equipment knowledge and a professional, customer-first attitude are essential.