Weekend On-Call WMS Solution Analyst

Milwaukee Electric Tool Corporation; Olive Branch (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

Milwaukee Tool is seeking a Solution Delivery Analyst to provide administrative and technical support for WMS Korber One, on a weekend shift Friday–Sunday 6:00 am–6:00 pm. Applicants must be authorized to work in the U.S.; sponsorship is not available for this position.

You will handle day-to-day and on-call end-user support, manage SLAs via ServiceNow, and collaborate with business teams to collect and analyze project requirements for applications under limited direction.

Qualifications

• Education: high school diploma or IT degree preferred.
• ITIL certification is a plus.
• 2+ years in IT/business analysis or related field.
• Exposure to IT business applications and methodologies.
• Experience with business systems such as WMS, ERP, CRM, BI.
• Strong math and analytical skills.
• Experience writing SQL queries.
• Knowledge of warehouse management systems (HighJump a plus).
• Proficient in MS Office and communication.

Responsibilities

• Provide day-to-day and on-call second and third tier end user application support.
• Manage SLAs and support operations via ServiceNow ticketing system.
• Collect and analyze project requirements with business teams for functions/applications.
• Prepare accurate requirement and functional/technical specification documents.
• Identify current and future state business processes.

Skills

SQL queries

Analytical skills

Excellent communication

MS Office

End-user support

Education

High school diploma or IT degree

ITIL certification

Tools

ServiceNow

WMS Korber One

ERP/CRM/BI familiarity

MS Office

Job description

Milwaukee Tool is seeking a Solution Delivery Analyst to provide administrative and technical support for WMS Korber One, on a weekend shift Friday–Sunday 6:00 am–6:00 pm. Applicants must be authorized to work in the U.S.; sponsorship is not available for this position.

You will handle day-to-day and on-call end-user support, manage SLAs via ServiceNow, and collaborate with business teams to collect and analyze project requirements for applications under limited direction.