Weekend Solution Analyst I - WMS & IT Support

MILWAUKEE ELECTRIC TOOL CORP; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Milwaukee Tool is seeking a Solution Delivery Analyst to support WMS Korber One and provide day-to-day end user application assistance on a weekend shift (Friday–Sunday, 6:00 am–6:00 pm). The role requires working with business teams, project leaders and users to gather requirements, prepare specification documents, and test new applications and functions.

Applicants must be authorized to work in the U.S. and sponsorship is not available.

Qualifications

• Requires education equivalent to four years of high school OR 2 year IT degree preferred.
• ITIL Certification preferred.
• 2+ years of work experience in business analysis or an IT related position.
• Exposure to IT business applications and methodologies required.
• Prefer 1+ years hands-on experience with business systems (WMS, ERP, CRM, BI).
• Strong math and analytical skills; experience writing SQL queries.
• Knowledge of warehouse management systems; High Jump experience a plus.
• Working knowledge in MS Office; knowledge of RF scanning processes/devices.

Responsibilities

• Provide day-to-day and on-call second and third tier end user application support.
• Manage SLA’s and ensure operations is supported via Service Now ticketing system.
• Work with business teams, project leaders and end users to collect and analyze requirements.
• Prepare accurate requirement specifications and functional/technical documents.
• Understand the relationship between functional and technical requirements.
• Identify current to future state business processes.
• Provide technical development support for configurations and automation.
• Serve as liaison between end users and developers to resolve questions.
• Coordinate with users to identify test scenarios and results.
• Test, validate, and evaluate new applications and functions; identify issues.

Skills

SQL

ITIL

WMS

ERP

CRM

BI

MS Office

RF scanning

Education

High school diploma

IT degree

Tools

ServiceNow

High Jump

Job description

Milwaukee Tool is seeking a Solution Delivery Analyst to support WMS Korber One and provide day-to-day end user application assistance on a weekend shift (Friday–Sunday, 6:00 am–6:00 pm). The role requires working with business teams, project leaders and users to gather requirements, prepare specification documents, and test new applications and functions.

Applicants must be authorized to work in the U.S. and sponsorship is not available.