Solution Analyst I (Weekend Shift)

Milwaukee Tool; Olive Branch (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

Milwaukee Tool is seeking a Solution Delivery Analyst to provide administrative and technical support for WMS Korber One. This weekend shift role requires coordinating with business teams, collecting requirements, and producing precise specification documents.

The ideal candidate will have 2+ years in IT/business analysis, experience with WMS/ERP/CRM/BI, strong SQL skills, and excellent communication. ITIL certification is preferred, and MS Office proficiency is expected.

Qualifications

• Requires education equivalent to four years of high school or 2 year IT degree.
• ITIL Certification preferred.
• 2+ years of work experience in business analysis or an IT related position.
• Exposure to IT business applications and methodologies required.
• Prefer 1+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications.
• Strong math and analytical skills.
• Experience in writing SQL queries.
• Knowledge of warehouse management systems; High Jump experience a plus.
• Working knowledge in MS Office.
• Knowledge of radio frequency scanning process and devices.
• Excellent communication skills.

Responsibilities

• Provide day-to-day and on-call second and third tier end user application support.
• Manage SLA’s and ensure operations is supported via Service Now ticketing system.
• Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction.
• Prepare accurate and detailed requirement specification documents and functional technical specification documents.
• Understand the relationship between functional and technical requirements.
• Identify the current – future- state business processes.
• Provide a technical development support for development and system configurations and automation requirements.
• Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions.
• Coordinate with business users to identify functional cases and establish test scenarios and results.
• Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality.

Skills

SQL

Analytical thinking

Communication

MS Office

WMS experience

Education

High school diploma or IT degree

Tools

ServiceNow

Job description

Job Description:

This is a Weekend Shift:

Friday-Sunday 6:00 am- 6:00 pm

**Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.

The Solution Delivery Analyst is responsible for administrative and technical support of WMS Korber One.

Duties and Responsibilities

• Provide day-to-day and on-call second and third tier end user application support


• Manage SLA’s and ensure operations is supported via Service Now ticketing system


• Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction


• Prepare accurate and detailed requirement specification documents and functional technical specification documents


• Understand the relationship between functional and technical requirements


• Identify the current – future- state business processes


• Provide a technical development support for development and system configurations and automation requirements


• Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions


• Coordinate with business users to identify functional cases and establish test scenarios and results


• Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality

Education and Experience Requirements

• Requires education equivalent to four years of high school OR 2 year IT degree preferred


• ITIL Certification Preferred


• 2+ years of work experience in business analysis or an IT related position


• Exposure to IT business applications and methodologies required


• Prefer 1+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications


• Strong math and analytical skills


• Experience in writing SQL queries


• Knowledge of warehouse management systems; High Jump experience a plus


• Working knowledge in MS Office


• Knowledge of radio frequency scanning process and devices


• Excellent communication skills


• Computer skills

Qualifications / Preferred Qualifications

• Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements


• Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders


• Demonstrate knowledge of project management skills including planning, scheduling and execution


• Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs


• Ability to gather business requirements, process flows, and use case scenarios


• Make recommendations for process improvements, documentation standards, procedures, and / or guidelines


• Strong verbal and written communication skills across functional audiences with different backgrounds


• Strong SQL Skills

Milwaukee Tool is an equal opportunity employer.