Solution Analyst I (Weekend Shift)

Milwaukee Electric Tool Corporation; Olive Branch (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

Milwaukee Tool is seeking a Solution Delivery Analyst to provide administrative and technical support for WMS Korber One, on a weekend shift Friday–Sunday 6:00 am–6:00 pm. Applicants must be authorized to work in the U.S.; sponsorship is not available for this position.

You will handle day-to-day and on-call end-user support, manage SLAs via ServiceNow, and collaborate with business teams to collect and analyze project requirements for applications under limited direction.

Qualifications

• Education: high school diploma or IT degree preferred.
• ITIL certification is a plus.
• 2+ years in IT/business analysis or related field.
• Exposure to IT business applications and methodologies.
• Experience with business systems such as WMS, ERP, CRM, BI.
• Strong math and analytical skills.
• Experience writing SQL queries.
• Knowledge of warehouse management systems (HighJump a plus).
• Proficient in MS Office and communication.

Responsibilities

• Provide day-to-day and on-call second and third tier end user application support.
• Manage SLAs and support operations via ServiceNow ticketing system.
• Collect and analyze project requirements with business teams for functions/applications.
• Prepare accurate requirement and functional/technical specification documents.
• Identify current and future state business processes.

Skills

SQL queries

Analytical skills

Excellent communication

MS Office

End-user support

Education

High school diploma or IT degree

ITIL certification

Tools

ServiceNow

WMS Korber One

ERP/CRM/BI familiarity

MS Office

Job description

This is a Weekend Shift:

Friday-Sunday 6:00 am- 6:00 pm

Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.

The Solution Delivery Analyst is responsible for administrative and technical support of WMS Korber One.

Duties and Responsibilities

• Provide day-to-day and on-call second and third tier end user application support
• Manage SLA's and ensure operations is supported via Service Now ticketing system
• Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction
• Prepare accurate and detailed requirement specification documents and functional technical specification documents
• Understand the relationship between functional and technical requirements
• Identify the current - future- state business processes
• Provide a technical development support for development and system configurations and automation requirements
• Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions
• Coordinate with business users to identify functional cases and establish test scenarios and results
• Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality

Education and Experience Requirements

• Requires education equivalent to four years of high school OR 2 year IT degree preferred
• ITIL Certification Preferred
• 2+ years of work experience in business analysis or an IT related position
• Exposure to IT business applications and methodologies required
• Prefer 1+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications
• Strong math and analytical skills
• Experience in writing SQL queries
• Knowledge of warehouse management systems; High Jump experience a plus
• Working knowledge in MS Office
• Knowledge of radio frequency scanning process and devices
• Excellent communication skills
• Computer skills

Qualifications / Preferred Qualifications

• Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements
• Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders
• Demonstrate knowledge of project management skills including planning, scheduling and execution
• Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs
• Ability to gather business requirements, process flows, and use case scenarios
• Make recommendations for process improvements, documentation standards, procedures, and / or guidelines
• Strong verbal and written communication skills across functional audiences with different backgrounds
• Strong SQL Skills

Milwaukee Tool is an equal opportunity employer.