Weekend & Night Shift Assistant Manager — Guest Delight Lead

The Escape Game, LLC; Concord (NC); On-site; USD 22,000 - 23,000; Full time

Job summary

The Escape Game, Concord, NC, is seeking an Assistant Manager to support the General Manager and coach the team in delivering world-class hospitality. This role requires flexibility for nights, weekends, and holidays, and involves hands-on responsibilities and game-area upkeep.

Eligible candidates will work with a dynamic team, lead by example, and maintain high standards of guest service. The position emphasizes adaptability, communication, and a willingness to learn from leadership.

Qualifications

• Genuine love for serving others.
• Flexibility in a rapidly changing work environment.
• Consistently fantastic attitude.
• Strong interpersonal and communication skills.
• Ability to positively influence others.
• Basic computer skills.
• Maintains composure in high-stress, fast-paced environments.

Responsibilities

• Assist the GM by executing initiatives and coaching the team.
• Uphold The Escape Game values and standards.
• Support guest experience through hospitality excellence.
• Lead operations during shifts to ensure guest satisfaction.

Skills

Genuine service

Flexibility

Positive attitude

Interpersonal skills

Influence others

Basic computer skills

Composure under pressure

Job description

The Escape Game, Concord, NC, is seeking an Assistant Manager to support the General Manager and coach the team in delivering world-class hospitality. This role requires flexibility for nights, weekends, and holidays, and involves hands-on responsibilities and game-area upkeep.

Eligible candidates will work with a dynamic team, lead by example, and maintain high standards of guest service. The position emphasizes adaptability, communication, and a willingness to learn from leadership.