Weekend Morning Front Desk Agent

Country Inn & Suites by Radisson, Bentonville South; Rogers (AR); On-site; USD 25,000 - 34,000; Full time

Job summary

Country Inn & Suites by Radisson, Bentonville South is seeking a Guest Service Representative to join our front desk team in Rogers, AR. You will handle check-ins/outs, reservations, and guest communications while maintaining a welcoming lobby environment.

The role requires strong customer service and communication skills, with prior PMS experience seen as a bonus. You will support team collaboration across shifts to ensure smooth operations.

Qualifications

• Experience in other hotels or a comparable service industry dealing with customers.
• Prior PMS system experience is a plus.

Responsibilities

• Check guests in and out with a cheerful, friendly manner and accurate processing.
• Operate the telephone switchboard professionally, take messages, and transfer calls.
• Observe safe cash handling; manage cash drawer and card transactions.
• Take and record advance reservations and confirm requests.
• Maintain a clean, organized lobby and front desk area; restock coffee and amenities.
• Ensure communication between guests, shifts, departments, and management.

Skills

Customer service

Communication

Team player

Tools

PMS system

Job description

We currently have an opening for a Guest Service Representative. Dynamic individuals who are team players and

are looking to join a positive environment are encouraged to apply.

Key attributes and responsibilities of the position include:

Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,

accommodation, courtesy, honesty, and professionalism

Demonstrates good communication skills and helps ensure optimum communication between all guests, all

shifts, departments, and management

Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance

with legal requirements and company standards

Ensures accurate processing of charges and completes/balances end of shift reports with full handover to

next shift

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest

messages thoroughly and accurately, and notifies guests of messages

Observes safe cash handling procedures required by company policy and is responsible for the cash drawer,

cash, and credit card information transactions for the shift

Takes and records advance reservations accurately and confirms requests

Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

Experience in other hotels or a comparable service industry dealing with customers

Prior PMS system experience a plus!

Source: Hospitality Online