Weekend Membership Ops Assistant (Salesforce)

Desert Botanical Garden; Phoenix (AZ); On-site; USD 23,000 - 26,000; Part time

Job summary

Desert Botanical Garden seeks a Membership Helpline associate to deliver exceptional service to members, donors, and guests, handling inquiries, updating contact information, and assisting with ticket and membership purchases. Responsibilities include processing memberships and gifts in Salesforce, maintaining donor records, and supporting the Development Operations team and fundraising events.

Weekend shifts are required; this is a part-time, on-site position in Phoenix.

Qualifications

• High school diploma and minimum three years' experience in an office and/or customer service environment.
• Experience with CRM systems; Salesforce experience preferred.
• Experience with Ticketing systems preferred.
• Dependable and self-motivated with ability to work independently or in a team.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Provide exceptional customer service to members, donors and guests via the Membership Help Line and email by promptly responding to requests for information and assistance.
• Help ensure the Development Operations team meet the Garden's internal and external goals for customer service.
• Enter, maintain, and update constituent records in Salesforce with data integrity and accuracy.
• Participate in weekly routine tasks including processing web orders, revenue calculations, and answering Membership Helpline calls and emails.
• Enter gifts and memberships into Salesforce with 48-hour gift acknowledgement.
• Process payments for memberships and annual appeal gifts.

Skills

Customer service

Data entry

Written/verbal communication

Team player

Self-motivated

Discretion

Education

High school diploma

Tools

Salesforce

Ticketing systems

Microsoft Office

Job description

Desert Botanical Garden seeks a Membership Helpline associate to deliver exceptional service to members, donors, and guests, handling inquiries, updating contact information, and assisting with ticket and membership purchases. Responsibilities include processing memberships and gifts in Salesforce, maintaining donor records, and supporting the Development Operations team and fundraising events.

Weekend shifts are required; this is a part-time, on-site position in Phoenix.