Operations Assistant (seasonal)

Desert Botanical Garden; Phoenix (AZ); On-site; USD 23,000 - 26,000; Part time

Job summary

Desert Botanical Garden seeks a Membership Helpline associate to deliver exceptional service to members, donors, and guests, handling inquiries, updating contact information, and assisting with ticket and membership purchases. Responsibilities include processing memberships and gifts in Salesforce, maintaining donor records, and supporting the Development Operations team and fundraising events.

Weekend shifts are required; this is a part-time, on-site position in Phoenix.

Qualifications

• High school diploma and minimum three years' experience in an office and/or customer service environment.
• Experience with CRM systems; Salesforce experience preferred.
• Experience with Ticketing systems preferred.
• Dependable and self-motivated with ability to work independently or in a team.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Provide exceptional customer service to members, donors and guests via the Membership Help Line and email by promptly responding to requests for information and assistance.
• Help ensure the Development Operations team meet the Garden's internal and external goals for customer service.
• Enter, maintain, and update constituent records in Salesforce with data integrity and accuracy.
• Participate in weekly routine tasks including processing web orders, revenue calculations, and answering Membership Helpline calls and emails.
• Enter gifts and memberships into Salesforce with 48-hour gift acknowledgement.
• Process payments for memberships and annual appeal gifts.

Skills

Customer service

Data entry

Written/verbal communication

Team player

Self-motivated

Discretion

Education

High school diploma

Tools

Salesforce

Ticketing systems

Microsoft Office

Job description

Description

Position Purpose

Provide exceptional customer service on the Membership Helpline while answering general Garden questions, updating contact information and assisting with ticket and membership purchases. Other responsibilities include processing memberships and gifts and maintaining constituent records in the Salesforce database.

Essential Duties

• Provide exceptional customer service to members, donors and guests via the Membership Help Line and Membership email by promptly responding to requests for information and assistance.
• Help ensure the Development Operations team meet the Garden's internal and external goals for customer service
• Enter, maintain, and update constituent records in Salesforce by ensuring data integrity and accuracy when following prescribed procedures. This includes updating database to reflect address changes received from the USPS and working on special projects as needed. Perform cleanup in the database.
• Participate in the weekly rotation of routine tasks including pulling web orders, calculating kiosk membership revenue, preparing contribution record forms, distributing mail, and answering Membership Helpline phone calls and email inquiries.
• Enter gifts and memberships into Salesforce with 48-hour gift acknowledgement goal
• Process credit card, cash, and check payments for all levels of membership and annual appeal gifts
• Enter Individual, General and Garden Fund memberships into Salesforce
• Prepare contribution record forms; provide details to the Accounting Office
• Assist in administrative support for the Development department
• Assist with maintenance of donor hard copy files as needed
• Support selected fundraising and special events such as Dinner on the Desert and Las Noches de las Luminarias

Work 14 hours a week - Saturday and Sunday only

Pay: $18.00/hour

Requirements

Competencies

• High school diploma and minimum three years' experience in an office and/or customer service environment
• At least 3 years' experience in an office and/or customer service environment.
• Experience with CRM systems, Salesforce experience preferred.
• Experience with Ticketure or other ticketing systems preferred.
• Dependable and self-motivated, with the ability to work independently and as part of team to meet deadlines in a fast-paced environment
• High level of professionalism and discretion with confidential information
• Must be a self-starter and team player with the ability to work with minimal supervision.
• Proficient in Microsoft Office, especially Excel, Word and Outlook.
• Experience with financial transactions, specifically with a point-of-sale system preferred.
• Exceptional customer service and written/verbal communication skills.
• Able to handle multiple projects and tasks efficiently in a fast-paced environment with a courteous, enthusiastic approach
• Flexible schedule to include weekends, holidays and evenings.

Equipment Used

Typical office equipment.

Internal Communication

Frequent interaction with all Garden employees.

External Communication

Regular communication with Garden employees, donors, potential donors, and others. This could be in person, via telephone, and/or email.

Working Conditions

No physical effort beyond what's typically required in a normal office environment. Time periods of high workload may require additional hours. The noise level in the work environment is usually moderate.

Must be able to walk, sit, stand, stoop, kneel, bend, see, hear, speak, read, and type. Manual dexterity and the ability to lift up to 10 pounds required. Reasonable accommodations may be made, when necessary and feasible, to allow a qualified individual to perform essential job functions.

Equal Opportunity Employer

Desert Botanical Garden is an Equal Opportunity Employer and considers all applicants without regard to race, religion, color, sex, gender identity and/or expression, sexual orientation, marital or parental status, age, national origin, veteran status, disability, or any other status protected by law.

The Garden fosters and supports workplace diversity, equity, and inclusion to honor the unique perspectives, experiences, and contributions of all, to celebrate successes, and to cultivate individual and institutional excellence.

All employees will help add to the Garden's diversity and fully embrace it.

This job description is not intended to be an exhaustive list of all duties, responsibilities, and deliverables of the role. This is not a contract and should not be viewed as such. Other duties may be assigned by supervisor and/or his/her/their designee.