Weekend Member Services Associate - Gym Front Desk

Planet Fitness; Warren (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

PTO

Free Black Card Membership

401(K) and Roth Retirement Plans

FSAs

Life Insurance

Job summary

Planet Fitness is hiring a part-time Floater/Member Services Representative in Warren, OH. This role, per diem with at least 16 hours/month, serves as first contact for members, handling inquiries, memberships, and transactions while maintaining a clean, welcoming gym environment.

Ideal candidates are reliable, upbeat, and professional with a strong customer-service mindset and ability to learn PF policies.

Qualifications

• Must have 18+ years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• E-Verify participation where applicable.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.

Skills

Customer service

Cash handling

POS system

Membership knowledge

Education

High school diploma or equivalent

Tools

POS software

Job description

Planet Fitness is hiring a part-time Floater/Member Services Representative in Warren, OH. This role, per diem with at least 16 hours/month, serves as first contact for members, handling inquiries, memberships, and transactions while maintaining a clean, welcoming gym environment.

Ideal candidates are reliable, upbeat, and professional with a strong customer-service mindset and ability to learn PF policies.