Weekend Lead Concierge — Resident Safety & Service

Hebrew-Seniorlife-5; Canton (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Hebrew SeniorLife is seeking a Weekend Lead Concierge to act as the frontline point of contact for residents, families, and staff on weekend shifts. You will manage emergencies, coordinate with security and health teams, and ensure smooth front desk operations.

The role requires exceptional customer service, strong communication skills, and the ability to maintain confidentiality while handling sensitive information about residents.

Qualifications

• Excellent customer service skills and professional demeanor.
• Able to communicate effectively with residents and staff.
• Demonstrates good judgment and problem solving during emergencies.
• Maintains confidentiality and privacy of residents.

Responsibilities

• Lead for all emergencies, communications, and visitors on weekend shifts.
• Oversee front desk alarm system and coordinate emergency responses.
• Provide resident information and log daily census and packages.
• Assist with clerical duties and IT appointment scheduling.

Skills

Customer service

Communication

Problem solving

Judgment

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Hebrew SeniorLife is seeking a Weekend Lead Concierge to act as the frontline point of contact for residents, families, and staff on weekend shifts. You will manage emergencies, coordinate with security and health teams, and ensure smooth front desk operations.

The role requires exceptional customer service, strong communication skills, and the ability to maintain confidentiality while handling sensitive information about residents.