Lead Weekend Concierge

Hebrew-Seniorlife-5; Canton (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Hebrew SeniorLife is seeking a Weekend Lead Concierge to act as the frontline point of contact for residents, families, and staff on weekend shifts. You will manage emergencies, coordinate with security and health teams, and ensure smooth front desk operations.

The role requires exceptional customer service, strong communication skills, and the ability to maintain confidentiality while handling sensitive information about residents.

Qualifications

• Excellent customer service skills and professional demeanor.
• Able to communicate effectively with residents and staff.
• Demonstrates good judgment and problem solving during emergencies.
• Maintains confidentiality and privacy of residents.

Responsibilities

• Lead for all emergencies, communications, and visitors on weekend shifts.
• Oversee front desk alarm system and coordinate emergency responses.
• Provide resident information and log daily census and packages.
• Assist with clerical duties and IT appointment scheduling.

Skills

Customer service

Communication

Problem solving

Judgment

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Job Description:Position Summary:The Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends. This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.Core Competencies:Excellent customer service skillsExhibits a professional demeanor and willingness to assist residents and other staff membersMust demonstrate the ability to communicate effectively with all staff and residentsShows initiative in maintaining and developing job skillsExcellent problem solving skillsMaintains confidentiality and privacy of the residentsUses good judgment and patience during emergencies and stressful situationsMaintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facilityPosition Responsibilities:Lead for all emergencies, communications, and visitors on weekend shifts.Demonstrates exceptional customer service while responding to all incoming communication, and directing calls as required.Oversee all incoming alarms through front desk alarm system/s. Lead communication efforts to appropriate resources to respond to the emergencies Follow up communication to appropriate staff following the completion of the emergency, unusual events, missing items, or alleged theftsCoordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the ILConducts appropriate steps to alert management staff if an emergency or unusual event needs to be elevated. Takes ownership of knowing all emergency procedures to contact right staff member at the right time.Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency respondersUses two way radio to communicate with various nursing, maintenance and administration staffUses computer for E-Clinical information and various administration duties received by residents and other staffLog keys in and outAccount for residents using the daily census and flipper sheetsHandle maintenance and housekeeping requestsLog in packages and notify residentsUpdate the daily resident censusKeep front desk area clean and organizedApply postage and transmit fax messages for staff and residentsAssist residents with proper procedure for sending out dry cleaningAnticipates and meets the needs of the residentsSchedule resident IT appointments & submit monthly log to EDReserve conference rooms using Microsoft Outlook and perform other clerical duties as assignedQualifications:Good communication skillsBasic knowledge of computers and other small office equipmentPrevious concierge/receptionist experience preferred. First Aid or medical training a plusSuperior customer service skillsExcellent organizational and communication skills and exceptional telephone etiquetteProfessional appearance and demeanorFlexibility to work varied shifts (when needed), including weekends and holidaysProficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference roomsHigh School diploma or equivalentWorking Conditions and Physical DemandsBeing neat, clean and wearing professional attire is requiredAt times a fast paced environmentSpends much of the time communicating with residents and their families by phone or in personExtended periods of sitting and talking on the telephoneSubject to frequent interruptionsSubject to emergency situationsWorks in a clean, well-lighted, well-ventilated areaStrong perfumes/aftershaves are prohibitedShifts varyRemote Type:On-siteSalary Range:$18.07 - $25.30