Weekend Intake Specialist - Onsite Client Care

Farah & Farah Personal Injury Lawyers; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Farah & Farah Personal Injury Lawyers is looking for a compassionate Intake Specialist in Jacksonville, Florida. This role is crucial for creating a positive first impression and providing essential support to clients. You will gather information to assess cases and ensure a high level of service.

Qualified candidates should have over 2 years of customer service experience, strong communication skills, and a passion for helping others. Weekend shifts are available in a professional office setting.

Qualifications

• 2+ years of experience in customer service, account management, or call center roles.
• Strong verbal, written, and listening communication skills.
• Proficiency in computer tasks including data entry.

Responsibilities

• Provide empathetic and attentive support to clients.
• Guide clients through services.
• Maintain and document case files.

Skills

Customer service experience

Active listening

Empathy

Communication skills

Teamwork

Data entry

Microsoft Word

Microsoft Excel

Education

High School Diploma

Two- or Four-Year Degree

Tools

Call center CRM systems

Job description

Farah & Farah Personal Injury Lawyers is looking for a compassionate Intake Specialist in Jacksonville, Florida. This role is crucial for creating a positive first impression and providing essential support to clients. You will gather information to assess cases and ensure a high level of service.

Qualified candidates should have over 2 years of customer service experience, strong communication skills, and a passion for helping others. Weekend shifts are available in a professional office setting.