Personal Injury Intake Specialist – Evenings/Weekends

Law Offices of Julian Sanders; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Law Offices of Julian Sanders seeks a Personal Injury Intake Specialist to manage client intake and case evaluation from first contact through documentation.

You will serve as the front-line liaison, conduct initial interviews, assess case viability, and coordinate with clients, medical providers, and attorneys. Proficiency in MS Office and familiarity with Litify is preferred; strong communication and discretion are essential.

Qualifications

• 1 year of experience in personal injury law and legal procedures.
• Ability to maintain a high degree of discretion dealing with confidential information.
• Proven experience in client-facing roles, customer service, or sales.
• Professional appearance and behavior.
• Excellent time management, multi-tasking, and critical thinking abilities.
• Exceptional verbal and written communication skills on the phone, in person and email.

Responsibilities

• Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm.
• Conduct initial client interviews and intake assessments to gather relevant information regarding personal injury claims, ensuring confidentiality and sensitivity.
• Evaluate the information provided by potential clients employing personal injury knowledge to determine case viability, aligning with the firm's standards and expertise.
• Set expectations with the potential client by briefly explaining the process of their case, timeframes and answering any pertinent questions.
• Document and maintain accurate and comprehensive records.
• Send required documentation to client for signatures and actively follow up until documentation is signed and returned.
• Refer the client for treatment, obtain accident reports and additional pertinent information.

Skills

Strong communication

Empathy

Discretion with confidential info

Time management

Multitasking

Education

High school diploma or equivalent

Paralegal certification or college degree (plus)

Tools

Microsoft Office Suite

Litify

Job description

Law Offices of Julian Sanders seeks a Personal Injury Intake Specialist to manage client intake and case evaluation from first contact through documentation.

You will serve as the front-line liaison, conduct initial interviews, assess case viability, and coordinate with clients, medical providers, and attorneys. Proficiency in MS Office and familiarity with Litify is preferred; strong communication and discretion are essential.