Intake Specialist (Weekend On-Site)

Farah & Farah Personal Injury Lawyers; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Farah & Farah Personal Injury Lawyers is looking for a compassionate Intake Specialist in Jacksonville, Florida. This role is crucial for creating a positive first impression and providing essential support to clients. You will gather information to assess cases and ensure a high level of service.

Qualified candidates should have over 2 years of customer service experience, strong communication skills, and a passion for helping others. Weekend shifts are available in a professional office setting.

Qualifications

• 2+ years of experience in customer service, account management, or call center roles.
• Strong verbal, written, and listening communication skills.
• Proficiency in computer tasks including data entry.

Responsibilities

• Provide empathetic and attentive support to clients.
• Guide clients through services.
• Maintain and document case files.

Skills

Customer service experience

Active listening

Empathy

Communication skills

Teamwork

Data entry

Microsoft Word

Microsoft Excel

Education

High School Diploma

Two- or Four-Year Degree

Tools

Call center CRM systems

Job description

We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist. In this role, you will be vital in creating the first impression for clients reaching out to us, providing essential support and guidance throughout the call, while collecting sensitive details and information to assess determination of a case. Your role will be pivotal in ensuring an exceptional level of service and care for our clients.

Key Responsibilities:

• Offer empathetic and attentive support to clients, whether they are facing challenges or seeking information.
• Guide clients through our services with knowledge and understanding.
• Maintain a consistent and high-quality client experience.
• Utilize active listening and multi-tasking skills to collect and document information from calls for assessment.
• Keep case files up-to-date and manage daily updates.

Minimum Qualifications:

• 2+ years of prior experience in customer service, account management or call center roles.
• Passion for helping others with a strong sense of empathy.
• Ability to interact with clients and colleagues with kindness and respect.
• Excellent verbal, listening, and written communication skills, with a keen attention to detail.
• Proven ability to work effectively in a team environment.
• Proficient in computer tasks, including data entry, Microsoft Word, and Excel.
• Familiarity with call center CRM systems to document information preferred.
• High School Diploma Required. Two- or Four-Year Degree preferred.

Schedule:

• Weekend Shifts available
• Saturday - Sunday 8:00 AM to 8:00 PM
• Onsite Professional Office Setting

Equal Opportunity Statement:

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.