Weekend Inbound Phone Sales Specialist

A Place For Mom; Worcester (MA); Remote; USD 46,000; Full time

Job summary

A leading company in the senior care industry is seeking an Inside Sales Representative. This full-time position involves assisting families with senior care options and requires strong sales experience and customer service skills. Successful candidates will thrive in a fast-paced environment and meet production benchmarks.

Benefits

401(k) plus match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Qualifications

• At least two years of experience in inside sales or inbound call center.
• History of exceeding sales targets.
• Ability to multitask effectively.

Responsibilities

• Work as an expert resource for families on senior care options.
• Conduct in-depth consultation calls.
• Act as a liaison between families and senior housing communities.

Skills

Sales Skills

Customer Service

Multitasking

Computer Skills

Job description

Job Description

What you will do

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers

Qualifications:
Qualifications

What will make you successful:

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications

• Two or more years of experience in inside sales/inbound call center
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Additional Information

Schedule

THIS IS A FULL TIME POSITION.

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and would require at least 2 weekend days and 2 week days, along with occasional holiday shifts during the year.

Example schedules for this role include:

Friday-Tuesday: 8:00 AM – 4:30 PM

Friday-Monday:8:00 AM - 6:30 PM

Thursday-Monday:10:30am-7:00pm

Compensation

• Base Salary: $45,760 ($22.00 an hour)
• On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
• Benefits:
  • 401(k) plus match
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

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