Weekend Inbound Phone Sales Specialist

A Place for Mom; Orlando (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a compassionate Welcome Advisor to assist families in navigating senior care options. This full-time role involves working remotely, providing personalized consultations, and acting as a liaison between families and care providers. With a commitment to empathy and excellence, you will play a vital role in helping families make informed decisions while achieving sales targets. Join a dynamic team that values integrity, teamwork, and innovation, and make a meaningful impact in the lives of caregivers and their loved ones.

Benefits

Health Insurance

Vision Insurance

Paid Time Off

Qualifications

• 2+ years of inside sales or inbound call center experience required.
• Strong computer skills and ability to learn CRM systems.

Responsibilities

• Deliver exceptional experiences to families seeking senior care options.
• Conduct initial consultations and educate families on care options.

Skills

Inside Sales Experience

Customer Empathy

Multitasking

Sales Target Achievement

Communication Skills

Tools

Word

Excel

CRM System

Job description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

What you will do

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission.
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence.
• Conduct in-depth initial consultation calls with families.
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.
• Act as the liaison between families and senior housing communities or care providers.

Qualifications

What will make you successful:

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor, you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications

• Two or more years of experience in inside sales/inbound call center.
• History of exceeding sales targets.
• Ability to multitask; simultaneously talk on the phone and take notes on the computer.
• Strong computer and typing skills necessary, including Word and Excel, and ability to learn and navigate internal CRM system.
• Successfully complete new hire training program.

Additional Information

Schedule

THIS IS A FULL TIME POSITION.

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and would require 2 weekend days and 2 week days (10-hour shifts), along with occasional holiday shifts during the year.

Compensation

• Health Insurance
• Vision Insurance
• Paid Time Off

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.