Weekend Inbound Phone Sales Specialist

A Place for Mom; Raleigh (NC); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a leading online resource dedicated to connecting families with senior care solutions. As a Welcome Advisor, you will play a crucial role in the lives of families, providing them with the guidance and support they need to navigate their senior care options. This full-time position offers a dynamic work environment where you will engage with families, conduct in-depth consultations, and help them find the best care solutions. With a strong focus on empathy and teamwork, you will contribute to a mission-driven organization that values integrity and innovation. If you have a passion for helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Paid Time Off

Qualifications

• 2+ years of inside sales or inbound call center experience.
• History of exceeding sales targets and strong multitasking abilities.

Responsibilities

• Deliver exceptional service to families seeking senior care options.
• Conduct initial consultation calls and educate families on care options.

Skills

Inside Sales

Customer Service

Multitasking

Empathy

Tools

Microsoft Word

Microsoft Excel

CRM Systems

Job description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

What you will do:

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission.
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence.
• Conduct in-depth initial consultation calls with families.
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.
• Act as the liaison between families and senior housing communities or care providers.

Qualifications

What will make you successful:

Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.

Qualifications:

• Two or more years of experience in inside sales/inbound call center.
• History of exceeding sales targets.
• Ability to multitask; simultaneously talk on the phone and take notes on the computer.
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system.
• Successfully complete new hire training program.

Additional Information

Schedule:

THIS IS A FULL TIME POSITION.

You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and would require 2 weekend days and 2 week days (10-hour shifts), along with occasional holiday shifts during the year.

Compensation:

• Health Insurance.
• Vision Insurance.
• Paid Time Off.

All candidate information will be kept confidential in accordance with EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.