Weekend HVAC Dispatcher (Remote) – Schedule & Growth

Parker & Sons; Tucson (AZ); À distance; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health, Vision and Dental plans

401K Retirement Plan with company map

Life Insurance

Short-Term and Long-Term Disability

FSA and Identity Theft options

Continuous Training and career growth

Dynamic, collaborative environment

Résumé du poste

Parker & Sons is seeking a Weekend Dispatcher in Tucson to schedule and dispatch home services technicians for repairs, installations, and maintenance. The role involves coordinating daily technician schedules, confirming appointments, and communicating with field staff to ensure timely service.

The position requires at least 2 years of dispatching experience in HVAC, plumbing, or related trades, with a high school diploma or GED preferred.

Qualifications

• Minimum 2 years of dispatching experience, in HVAC, Plumbing, or a related industry.
• High School Diploma or GED preferred.
• Basic computer proficiency, particularly with Microsoft applications.
• Experience with Service Titan is a plus.

Responsabilités

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Connaissances

Dispatching experience

Evening/weekend availability

Customer service

Formation

High School Diploma or GED

Outils

Service Titan

Description du poste

Parker & Sons is seeking a Weekend Dispatcher in Tucson to schedule and dispatch home services technicians for repairs, installations, and maintenance. The role involves coordinating daily technician schedules, confirming appointments, and communicating with field staff to ensure timely service.

The position requires at least 2 years of dispatching experience in HVAC, plumbing, or related trades, with a high school diploma or GED preferred.