Weekend Front Desk Monitor – Residential Safety & Support

ACMH, Inc.; New York (NY); Hybrid; USD 28,000 - 32,000; Part time

Job summary

ACMH, Inc. is seeking a Front Desk Monitor for Garden House in Manhattan's East Village to greet residents and visitors, monitor entry/exit, and relay messages. You will document events and support basic safety measures during your shift.

The role requires a high school diploma and strong people skills. Shifts are Fridays, Saturdays and Sundays (3:00pm–11:00pm) or Saturdays and Sundays (7:00am–3:00pm). The position is part‑time with a $21.00 hourly rate.

Qualifications

• High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self‑administration of medication, according to program policy and procedures.
• Reports incidents or behavioral changes in residents to on‑call staff.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.

Education

High school diploma

Job description

Description

Position: Front Desk Monitor, Garden House

Reports to: Program Director

Location: Manhattan (East Village)

Schedule: Fridays, Saturdays & Sundays (3:00pm-11:00pm) or Saturdays & Sundays (7:00am-3:00pm)

Tasks:

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Duties as assigned by supervisor.

Requirements

High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Part-Time Hourly Salary: $21.00

Please include a resume, cover letter and contact information for 3 professional references.

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.