Weekend Front Desk & Guest Services Agent

CSS; Van Horn (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

CSS is seeking a reliable Front Desk Agent for a weekend shift (7:00 am–3:30 pm) on Saturdays and Sundays. The role focuses on delivering excellent guest service, managing check-ins/outs, handling reservations, and maintaining security during overnight hours.

Responsibilities include greeting guests, answering calls, and logging incidents, with an emphasis on punctuality and professional appearance. Equal employment opportunity statement applies.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and stay alert during overnight hours.
• Basic computer skills: familiarity with hotel property management systems is a plus.
• Be dependable, punctual, and have a professional appearance.
• Be able to stay awake during late hours of the night and go to the hotel if the guest has an issue in person.

Responsibilities

• Greet and assist guests with check-ins, checkout, and inquiries.
• Answer phone calls and respond to guest requests professionally.
• Monitor hotel activity to ensure guest safety and security overnight.
• Handle reservations.
• Complete a shift log of any incidental reports.
• Address guest concerns promptly and elevate issues when necessary.

Skills

Communication

Punctuality

Professional appearance

Independence

Overnight vigilance

Tools

Property Management System

Job description

CSS is seeking a reliable Front Desk Agent for a weekend shift (7:00 am–3:30 pm) on Saturdays and Sundays. The role focuses on delivering excellent guest service, managing check-ins/outs, handling reservations, and maintaining security during overnight hours.

Responsibilities include greeting guests, answering calls, and logging incidents, with an emphasis on punctuality and professional appearance. Equal employment opportunity statement applies.