Guest Services Representative (Option 2)

My Place Hotels of America; La Vista (NE); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Bi-weekly direct deposit

Flexible scheduling

Cross-training and advancement

Weekend shift opportunity

Job summary

My Place Hotel in LaVista, NE is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift, including weekends 3pm-11pm and holiday availability.

Qualifications

• Basic computer proficiency (Microsoft Office).
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and work independently.
• Reliable attendance and professional conduct. Comfortable handling cash and maintaining accurate records.

Responsibilities

• Front desk operations: check-ins, check-outs, reservations, and guest inquiries.
• Post and verify charges for rooms, store purchases, and fees.
• Explain rewards programs and local dining and attractions.
• Handle guest concerns professionally and escalate when needed.
• Complete laundry and cleaning tasks as required.
• Assist housekeeping during high occupancy or staffing shortages.
• Answer and route calls, record messages, and manage wake-up requests.
• Process credit cards and cash, maintain shift paperwork.
• Maintain secure, safe lobby areas and monitor entry points.

Skills

Basic computer proficiency

Customer service

Multitask

Attendance

Cash handling

Independent work

Job description

Guest Service Representative

My Place Hotel - LaVista, NE

Currently looking to fill Weekends 3p-11p

Position Summary

My Place Hotel in LaVista, NE is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You'll Do

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and elevate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conductComfortable handling cash and maintaining accurate records

Pay & Benefits

• $15.00 - $16.00 per hour
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities

Shifts Times : Weekends 3pm - 11pm, Must be available Holidays

Background check required