Guest Services Representative

My Place Hotels of America; La Vista (NE); Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Pay rate

Direct deposit

Flexible scheduling

Advancement opportunities

Zusammenfassung

My Place Hotel - LaVista, NE is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift. Shifts: 3pm–11pm on weekdays and weekends, with holidays required.

Qualifikationen

• Basic computer proficiency (Microsoft Office).
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and work independently.
• Reliable attendance and professional conduct.
• Comfortable handling cash and maintaining accurate records.

Aufgaben

• Front desk and guest experience: check-ins/check-outs, reservations, and guest inquiries.
• Operational and cleaning support: laundry, stocking, common areas, belongings delivery.
• Communication & phone support: answer calls and manage wake-up requests.
• Cash handling & records: process payments and maintain shift logs.
• Safety, security & property: follow procedures and monitor entrances.

Kenntnisse

Customer service

Communication skills

Multitasking

Organization

Cash handling

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

My Place Hotel - LaVista, NE

Currently looking to fill 3p - 11p Weekdays and Weekends.

Guest Service Representative

My Place Hotel - LaVista, NE

Currently looking to fill 3p - 11p Weekdays and Weekends.

Position Summary

My Place Hotel in LaVista, NE is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You’ll Do

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and elevate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

Basic computer proficiency (Microsoft Office)

Strong customer service and communication skills

Ability to multitask, stay organized, and work independently

Reliable attendance and professional conduct

Comfortable handling cash and maintaining accurate records

Pay & Benefits

• $16.00 - $17.00 per hour
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities

Shifts Times

Monday - Friday 3pm -11pm, Weekends 3pm - 11pm, Must be available Holidays

Salary: $16.00 - $17.00 per hour