Weekend Dispatch Coordinator - Remote (Part-Time)

E. Dennis Heating, Cooling, Plumbing & Electrical, LLC; Marietta (GA); Remote; USD 17,000 - 28,000; Part time

Job summary

E. Dennis Heating, Cooling, Plumbing & Electrical, LLC is seeking a Part-Time Dispatcher for a remote role, with nights and weekend availability, to connect calls with technicians and coordinate service activity in the greater Marietta area.

You will prioritize calls, communicate clearly with customers and field staff, track technician schedules, and support management in workload balancing in a fast-paced environment. Prior dispatcher experience is preferred in home-service industries.

Qualifications

• Nights & Weekend availability a MUST
• Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
• Strong communication skills - written & verbal
• Able to multi-task, work independently, & strong organizational skills
• Familiarity with greater Marietta area

Responsibilities

• Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
• Work closely with management to balance the workload for technicians
• Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
• Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
• Respond to special requests from customers related to jobs performed by a technician
• Follow up on all pending/recommended work
• Contact customers with parts pending and the status of parts

Skills

Decisive

Great communicator

Team player

Adaptable

Digitally agile

Job description

E. Dennis Heating, Cooling, Plumbing & Electrical, LLC is seeking a Part-Time Dispatcher for a remote role, with nights and weekend availability, to connect calls with technicians and coordinate service activity in the greater Marietta area.

You will prioritize calls, communicate clearly with customers and field staff, track technician schedules, and support management in workload balancing in a fast-paced environment. Prior dispatcher experience is preferred in home-service industries.