Weekend Customer Service Representative

One Hour Heating & Air Conditioning of Ramsey, MN; Ramsey (MN); Hybrid; USD 10,000 - 60,000; Part time

Job summary

Une entreprise leader dans le secteur HVAC recherche un représentant du service client pour son équipe à Ramsey, MN. Le candidat idéal aura une expérience en service client, de bonnes compétences de communication, et s'épanouira dans un environnement d'équipe dynamique. Ce poste est à temps partiel avec des horaires flexibles et une rémunération compétitive.

Benefits

Formation et développement

Options de travail flexible

Qualifications

• 2-3 ans d'expérience en service client HVAC/Plomberie souhaitée.
• Compétences en communication excellentes requises.
• Connaissance du marché de Twin Cities utile.

Responsibilities

• Répondre aux appels entrants et planifier les services HVAC, plomberie et électriques.
• Prioriser les types d'appels pour une efficacité maximale.
• Aider aux ventes comme soutien aux coordinateurs de ventes.

Skills

Communication

Service Client

Multitâche

Détails Orientés

Tools

Logiciels de Bureau

Job description

Benefits:

Training & development

Northern One Hour Heating & Ben Franklin Plumbing is a locally owned and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling and plumbing industry, and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division. You'll help schedule and dispatch service and maintenance calls throughout the Twin Cities Metro area. If like helping customers and have customer service experience while working in a fun team environment, Northern One Hour Heating & Cooling and Ben Franklin Plumbing and Drains has a great opportunity for you!

We are looking for individuals who meet our Northern CORE VALUES!

Our Northern Family: We work as a team, care for one another and have fun!

Help Others: We are Passionate about Helping Others.

Do the Right Thing: We are not perfect, but we always do what's right.

Eager to Learn & Grow: Always reaching and growing to learn our craft.

One Hour has a strong, recognized brand, supported by corporate marketing support, along with a positive and professional work environment, company training, and competitive company benefits.

Please note that this position is a weekend part-time position. Could be every other weekend or every weekend. Once trained could work remote.

Responsibilities

Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.

Ability to follow scripting while prioritizing call types for maximum efficiency and success

Must be Detail Oriented and have the ability to Multitask.

Set up customers and schedule service calls.

Answer inbound calls for sales as a backup to sales coordinators.

Help with outbound calls and other duties as assigned when needed.

Requirements

2-3 Years of HVAC/Plumbing Customer Service Experience Desired

Several Years of HVAC Customer Service Helpful, but not necessary

A strong understanding of the Twin Cities Marketplace Helpful

Excellent Communication and Customer Service Skills

Understands the importance and balance of teamwork and working effectively with our internal/external customers

Ability to multitask under pressure

Good written and verbal skills

Good computer skills needed

Positive Attitude and meet our core values

Qualities for Success:

People-oriented and results-driven.

A passion for delivering excellent customer service.

Possess excellent oral, written, and telephone communication skills.

Competent office software skills.

Dedicated to continuous learning.

Hardworking, persistent, and dependable.

Exhibit a positive and professional attitude.

Self-motivated and self-directed.

Demonstrate patience, persuasiveness, and persistence.

Self-assured and confident in asking for the sale.

Effective in managing a large volume of incoming phone calls, chats, and emails.

Possess excellent time management and organizational skills.

Excel in a fast-paced, high-energy environment.

Value collaboration and teamwork.

Demonstrate good judgment and creativity.

Act with integrity and honesty.

Job Type: Part-Time

Pay: $19.00- $21.00 per hour, plus weekly spiffs

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.