Inbound Customer Service Representative

Overseas Adventure Travel; Alaska; Remote; USD 35,000 - 50,000; Full time

Job summary

Overseas Adventure Travel is hiring a Traveler Support Counselor for remote work, focusing on customer service for travelers. The role requires handling reservations, providing information about products, and maintaining a metrics-driven approach. Candidates must have substantial experience in customer service and a reliable internet and telephone setup.

Benefits

Strong PTO package - 16 days

11 paid holidays annually

401(k) with company match

Qualifications

• 5+ years experience in a call center environment.
• 2+ years experience working remotely.

Responsibilities

• Handle inbound calls to assist customers with managing reservations.
• Advise, book, and update airline reservations.
• Communicate comprehensive information about products and policies.

Skills

Customer Service

Communication

Job description

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Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) for our August 4th, 2025 class. As a Traveler Support Counselor, you will provide excellent customer service and support to travelers.

Must be located in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days, accruing more each year
• 11 paid holidays annually
• 401(k) with company match

Responsibilities

• Handle inbound calls to assist customers with managing reservations, including updating traveler information, educating on tour itineraries, processing payments, and escalating calls when necessary, using a First Call Resolution approach.
• Advise, book, and update airline reservations using code-based software.
• Communicate comprehensive information about products and policies to travelers.
• Work in a metrics-driven environment, focusing on metrics such as Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and Values Assessment.
• Set up and maintain stable internet and telephone services as specified below.

Qualifications

• Availability to work a 5-day schedule within our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST), including 1 weekend day and 2 evening shifts during the week.
• 5+ years of experience in a call center environment.
• 2+ years of experience working remotely.

Remote Work Requirements:

• Hardwired internet connection (Wi-Fi not permitted), with recommended speeds of 50 Mbps download and 25 Mbps upload.
• Telephone service via landline or VOIP. You will be responsible for setting up a phone number and providing it to GCC for call routing (GCC-provided desk phone).

Do Not Apply If:

• You are unwilling to work in a camera-enabled environment during training (6 weeks), where you will be on camera for 8 hours daily.
• You are uncomfortable receiving regular feedback, weekly quizzes during training, or weekly performance rankings.
• You cannot work 1 weekend day per week.
• You cannot work 1-2 evening shifts (12pm-8pm) per week.
• You cannot commit to a shift-bid environment with schedules changing every 4-6 months.
• You are uncomfortable with daily adjustments to lunch and break times.