Inbound Customer Service Representative

Overseas Adventure Travel; South Carolina; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading travel company is seeking Remote Inbound Customer Service Reps (Traveler Support Counselors) to provide top-notch support to travelers. In this role, you will manage reservations, educate guests on itineraries, and work in a metrics-driven environment while ensuring customer satisfaction. Strong call center experience and a willingness to adapt to changing schedules are essential for success.

Benefits

Strong PTO package - 16 days

11 paid holidays annually

401(k) plan with company match

Qualifications

• 5+ years of call center experience is required.
• 2+ years of remote work experience.
• Willing to work a flexible schedule including evenings and weekends.

Responsibilities

• Assist customers with reservations and traveler information.
• Handle escalated calls with a focus on first call resolution.
• Provide comprehensive product information to travelers.

Skills

Customer Service

Call Handling

Problem Solving

Job description

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Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) for our August 4th, 2025 class. As a Traveler Support Counselor, you will provide excellent customer service and support to travelers.

Must be located in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days, accruing more each year
• 11 paid holidays annually
• 401(k) plan with company match

Responsibilities

• Handle inbound calls, assisting customers with managing reservations, updating traveler information, educating on tour itineraries, processing payments, and handling escalated calls with a First Call Resolution approach.
• Book and update airline reservations using code-based software.
• Provide comprehensive information about our products and policies to travelers.
• Work in a metrics-driven environment, focusing on metrics like Average Handle Time, After Call Work, Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment.
• Set up stable internet and telephone services as specified below.

Qualifications

• Available to work a 5-day schedule within our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST), including 1 weekend day and 2 evening shifts during the week.
• 5+ years of call center experience.
• 2+ years of remote work experience.

Remote Work Requirements:

• Hardwired internet with recommended speeds of 50 Mbps download and 25 Mbps upload (Wi-Fi not permitted).
• Telephone service via landline or VOIP; you will be responsible for setting up and providing a phone number to route calls to your GCC-provided desk phone.

Do Not Apply If:

• You are unwilling to work in a camera environment during training (6 weeks), where you will be on camera 8 hours daily.
• You are uncomfortable with receiving daily feedback, weekly quizzes, or weekly rankings.
• You cannot work one weekend day per week.
• You cannot work 1-2 evening shifts (12pm-8pm) weekly.
• You are unable to commit to a shift-bid environment with schedules changing every 4-6 months.
• You are uncomfortable with daily changes to lunch and break times.