Customer Service and Sales Representative (Remote)

Northern Tool; Burnsville (MN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading family-owned company in Minnesota is hiring Full Time Customer Service and Sales Representatives for a remote role that combines customer support and sales. This position includes training, a customer-first approach, and opportunities for career growth within a supportive environment.

Benefits

Work from home with provided equipment

Comprehensive training program

Opportunities for career growth

Company-sponsored events

Qualifications

• At least 1 year of customer service experience, preferably via phone.
• Strong verbal communication skills with a friendly tone.
• Ability to follow procedures and multitask.

Responsibilities

• Answer 40-50 incoming phone interactions per day, identifying customer needs.
• Maintain accurate customer records in the ERP system.
• Provide problem-solving support and seek internal team assistance.

Skills

Communication

Problem-solving

Multitasking

Customer-first attitude

Job description

Description

Are you interested in working for a family-owned business recognized as a Star Tribune "Top Workplace" in Minnesota? Do you want the opportunity to work from home and avoid the daily commute? If so, this may be the job for you!

We are seeking Full Time Customer Service and Sales Representatives for a fully remote (post training), hybrid role that combines customer support via phone with sales responsibilities. This position starts on July 28th, 2025.

This is a remote role based in the following states: AR, FL, GA, IL, IA, KS, LA, MI, MN, MS, MO, NE, NC, OK, SC, SD, TN, TX, VA, and WI.

Why Join Us?

• Work from home with provided equipment and training
• Comprehensive 10-week training program
• Company-sponsored events for employees in the Minneapolis/St. Paul metro area
• Opportunities for career growth within a supportive, family-oriented company

What You Will Do:

1. Answer 40-50 incoming phone interactions per day, identify customer needs, and provide positive resolutions.
2. Offer problem-solving support by asking the right questions and researching options for the best resolution.
3. Maintain accurate customer records in the ERP system.
4. Seek support from internal teams to provide up-to-date information and increase customer satisfaction.
5. Share customer feedback and suggest solutions to improve service.

Candidate Requirements:

• At least 1 year of customer service experience, preferably via phone
• Customer-first attitude
• Strong verbal communication skills with a friendly tone
• Professional, empathetic, and patient demeanor
• Ability to follow procedures and multitask
• Proficient in computer skills and using multiple screens
• Self-motivated with independent decision-making skills
• High-speed internet (Ethernet)
• A quiet, private workspace at home
• Experience in contact centers or with hardline products is a plus
• Bi-lingual in Spanish is a plus

Additional Details:

• Start date: Monday, July 28th
• First 10 weeks: onsite training in Burnsville, MN, Monday-Friday, 8AM-5PM
• Post-training shifts: Monday-Friday, 10AM-7PM (flexible start times)
• Every 4 weeks: one weekend shift (Saturday and Sunday), with weekdays off
• Holidays as needed

Join Our Team!

We value candidates who thrive in a remote environment and are passionate about delivering outstanding customer experiences.

Our contact center operates:

• Monday-Friday: 7AM-7PM CT
• Saturday & Sunday: 8AM-5PM CT

About Us

Northern Tool + Equipment is a family business rooted in Minnesota’s Iron Range, committed to serving professional tradespeople with over 130 retail stores across 24 states. Recognized by Forbes as a Top Midsize Employer in 2023, we offer a comprehensive benefits package, competitive pay, and a supportive work environment. Join us and start your future today!