Remote Call Center Customer Service Representative

Freddie Mac; Louisville (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Medication Benefit Management is seeking a Remote Call Center Customer Service Representative to assist patients and manage calls from home. This role offers career advancement opportunities, a supportive team environment, and the ability to positively impact healthcare experiences. Applicants must have remote work experience and at least two years of call center experience.

Qualifications

• Minimum of 2 years of call center experience.
• Experience working remotely required.
• Exceptional oral and written communication skills.

Responsibilities

• Assist patients with account management through inbound calls.
• Manage high volume of calls efficiently.
• Identify customer needs and provide solutions.

Skills

Communication

Multi-tasking

Job description

Remote Call Center Customer Service Representative

Employer Industry: Medication Benefit Management

Why consider this job opportunity:
- Salary of $19.33 per hour
- Opportunity for career advancement within a well-established company
- Work remotely from the comfort of your home in Missouri
- Day shift schedule with one weekend workday
- Supportive team environment focused on customer satisfaction
- Chance to make a positive impact on patients’ healthcare experiences

What to Expect (Job Responsibilities):
- Assist patients with account management and overall support needs through inbound calls
- Manage a high volume of calls efficiently and effectively
- Identify customer needs and research issues to provide solutions
- Build sustainable relationships with customers by going the extra mile
- Meet personal and team performance targets

What is Required (Qualifications):
- Minimum of 2 years of call center experience
- Must have experience working remotely
- Exceptional oral and written communication skills
- Ability to multi-task effectively
- Must be located in the State of Missouri

How to Stand Out (Preferred Qualifications):
- Experience in pharmacy or other patient care settings

#MedicationBenefitManagement #CustomerService #RemoteWork #CareerOpportunity #HealthcareSupport

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