Weekend Customer Service Rep

Planet Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership

Dollars for Scholars Program

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness in Bismarck, ND seeks a member-focused team member for full-time/part-time shifts. You will greet members, answer questions, conduct tours, and assist with sign-ups and cancellations to create a positive gym experience.

Reliable with basic computer skills and strong communication, you will help guests, solve problems, and maintain a clean, welcoming club environment at Planet Fitness.

Qualifications

• Excellent customer service and communication skills.
• Basic computer proficiency.
• Ability to stand/walk most of the shift and lift up to 50 lbs when needed.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks and answer phone calls.
• Take information calls and tours.
• Assist in member sign-ups, cancellations, and updating member accounts.
• Support in resolving member services issues and escalate as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Teamwork

Basic Computer Skills

Job description

Job Details

Job Location: Bismarck BIS - Bismarck, ND 58503

Position Type: Full-Time/Part-Time

Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.