Weekend Concierge - Guest Services & Reservations

White Lodging; Erie (Erie County); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

401(k) with company match

DailyPay option

Discounts on hotel rooms and travel

Job summary

White Lodging in Erie (Sheraton Erie) seeks a part-time concierge to assist guests with reservations, hotel information, and local recommendations while delivering exemplary service. You will work weekends and maintain a polished, guest-focused presence.

The role emphasizes upselling hotel services, coordinating transportation, and supporting lounge operations with a friendly, proactive attitude.

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Ability to stay composed under pressure and provide thoughtful guest service.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Assist guests with special requests including reservations, hotel information, and arranging transportation.
• Develop knowledge of hotel services, local area, and travel services; answer questions with recommendations.
• Help resolve guest complaints or concerns.
• Assist guests with food and beverage needs in the concierge lounge and keep the lounge clean.
• Develop and maintain positive working relationships; be an ambassador with a neat, professional appearance.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Team player

Problem-solving

Adaptability

Stamina

Education

Job description

White Lodging in Erie (Sheraton Erie) seeks a part-time concierge to assist guests with reservations, hotel information, and local recommendations while delivering exemplary service. You will work weekends and maintain a polished, guest-focused presence.

The role emphasizes upselling hotel services, coordinating transportation, and supporting lounge operations with a friendly, proactive attitude.