Weekend Front Desk & Reservations Specialist

Scott Enterprise Hotels, Ambassador, and Corporate Divisions; Erie (Erie County); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

Scott Enterprise Hotels, Ambassador, and Corporate Divisions in Erie, PA, seeks a Front Desk Agent responsible for guest check-in/out, reservations, and delivering outstanding service. The role emphasizes greeting guests, handling phone inquiries with professional etiquette, processing payments, and maintaining daily logs, PMS equipment, and safety procedures.

Weekend availability is required; candidates should be proactive, punctual, and able to coordinate with other shifts to ensure smooth

Formación

• Must work weekends.
• Provide excellent customer service during reservations, check-in/out.
• Balance daily accounting records and paperwork.

Responsabilidades

• Check guests in and out accurately.
• Sell rooms to walk-ins and reservations using procedures.
• Answer calls with proper etiquette; provide guest information.
• Maintain cash handling and paperwork; update daily logs.
• Ensure PMS equipment is functioning and secured.
• Provide exceptional guest service and professional conduct.
• Communicate with other shifts about status of rooms and issues.
• Assist in training new associates.

Conocimientos

Customer service

Reservations

Cash handling

Multitasking

Telephone etiquette

Herramientas

PMS system

Descripción del empleo

Scott Enterprise Hotels, Ambassador, and Corporate Divisions in Erie, PA, seeks a Front Desk Agent responsible for guest check-in/out, reservations, and delivering outstanding service. The role emphasizes greeting guests, handling phone inquiries with professional etiquette, processing payments, and maintaining daily logs, PMS equipment, and safety procedures.

Weekend availability is required; candidates should be proactive, punctual, and able to coordinate with other shifts to ensure smooth