Weekend Call Center Associate - Service Excellence

Ace Parking; Bellevue (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation/Sick leave

Holiday pay

Discount programs

Job summary

Ace Parking is seeking a friendly, customer-focused call center representative to handle inbound and outbound inquiries. You will resolve issues, maintain CRM records, and support a team dedicated to delivering top-notch service.

This in-person role requires strong communication and the ability to work weekends and midweek shifts. The ideal candidate will have a high school diploma or equivalent, proven call-center experience, and the ability to manage high call volumes with composure.

Qualifications

• High school diploma or equivalent; some college education preferred.
• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and stressful situations with patience and professionalism.

Responsibilities

• Take ownership of customer inquiries and issues, ensuring prompt and effective resolution.
• Keep accurate records of customer interactions and follow-up actions.
• Handle inbound and outbound calls; provide product or service information.
• Escalate complex issues when necessary and follow up on resolutions.

Skills

Excellent communication

Customer service

Problem-solving

Patience under pressure

Education

High school diploma or equivalent

Tools

CRM software

Call center technology

Job description

Ace Parking is seeking a friendly, customer-focused call center representative to handle inbound and outbound inquiries. You will resolve issues, maintain CRM records, and support a team dedicated to delivering top-notch service.

This in-person role requires strong communication and the ability to work weekends and midweek shifts. The ideal candidate will have a high school diploma or equivalent, proven call-center experience, and the ability to manage high call volumes with composure.