Parking Call Center Representative - Part Time 2nd Shift

ABM Industries Inc.; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

ABM Industries Inc. is seeking a customer-focused Call Center Representative to join our team. You will handle inbound and outbound calls, assist customers with parking inquiries, resolve complaints, and provide accurate information to resolve issues, ensuring a positive experience.

Schedule includes evening shifts: Thursday & Friday 6:00 PM–12:00 AM and Saturday & Sunday 4:00 PM–12:00 AM. We offer a comprehensive benefits package; prior call center experience not required.

Qualifications

• Handle inbound and outbound calls to assist customers with parking inquiries and information needs.
• Resolve complaints and provide correct information to resolve issues.
• Demonstrate strong communication and problem-solving abilities in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Resolve complaints and provide correct information to resolve issues.
• Deliver exceptional customer service for parking operations.

Skills

Customer service

Communication

Problem-solving

Call center

Job description

We are seeking a customer-focused and professional Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with parking inquiries, resolving complaints, and providing the correct information to resolve their issue, and ensure a positive customer experience. The successful candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Schedule:

Thursday & Friday: 6:00 PM - 12:00 AM
Saturday & Sunday: 4:00 PM - 12:00 AM

Pay: $17.05 hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

This position is ideal for individuals who enjoy helping customers, solving problems, and supporting parking operations through exceptional customer service.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1