Customer Service Pro — Parking Help & Guest Care

Ace Parking Management; Las Vegas (NV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly wage $18

Vacation/Sick leave

Holiday pay

Job summary

Ace Parking Management is seeking a customer-focused attendant to assist customers with pay stations, locate vehicles, and direct traffic, using hand signals or flashlights as needed. The role requires standing up to 8 hours per shift and clear, diplomatic communication.

We offer $18.00 per hour plus vacation/sick time and holiday pay for full-time and part-time staff. Ace Parking is an Equal Opportunity Employer and provides accommodations upon request.

Qualifications

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• Prior equipment maintenance experience.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Assist with office duties, including answering phones and emails.
• Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assisting customers with locating vehicles.
• Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Skills

Customer service

Communication

Conflict resolution

Tools

Equipment maintenance

Job description

Ace Parking Management is seeking a customer-focused attendant to assist customers with pay stations, locate vehicles, and direct traffic, using hand signals or flashlights as needed. The role requires standing up to 8 hours per shift and clear, diplomatic communication.

We offer $18.00 per hour plus vacation/sick time and holiday pay for full-time and part-time staff. Ace Parking is an Equal Opportunity Employer and provides accommodations upon request.