Weekend Behavioral Health Call Center Coordinator

New Vista Behavioral Health; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

New Vista Behavioral Health is seeking a Call Center Coordinator for weekend operations in Cincinnati, OH. This role serves as the central point for all weekend communications, coordinating referrals, admissions, and on-call clinical leadership to ensure timely follow-through on patient-care needs.

You will maintain professional, calm communication with patients, families, providers, and hospitals while protecting HIPAA and organizational policies.

Qualifications

• Strong communication, organization, and problem-solving skills.
• Ability to remain calm and professional when interacting with individuals in distress.
• Experience handling high-volume telephone communications and coordinating priorities.

Responsibilities

• Serve as weekend primary point of contact for calls, referrals, and operational communications.
• Route calls from patients, hospitals, and partners to the appropriate team.
• Coordinate referrals and admissions with on-call leadership and clinical staff.

Skills

Communication skills

Organizational skills

Problem-solving

Calm under pressure

Education

High school diploma or equivalent

Assoc/Bachelor's in related field preferred

Tools

EMR familiarity

Call-management systems

Microsoft Office

Job description

New Vista Behavioral Health is seeking a Call Center Coordinator for weekend operations in Cincinnati, OH. This role serves as the central point for all weekend communications, coordinating referrals, admissions, and on-call clinical leadership to ensure timely follow-through on patient-care needs.

You will maintain professional, calm communication with patients, families, providers, and hospitals while protecting HIPAA and organizational policies.