Weekday Opener 5am-1pm

Planet Fitness; Gibbstown (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting guests, handling front desk tasks, signing up new members, giving tours, updating accounts, addressing questions promptly, and helping keep the club clean.

The position requires a high school diploma or GED, a friendly demeanor, reliable punctuality, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact with members and coworkers professionally.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and conduct new member sign-ups.
• Take prospective members on tours of the club.
• Facilitate updates to member accounts and respond to questions or concerns promptly.
• Maintain the club’s neatness and overall cleanliness.

Skills

Customer service

Communication

Basic computer skills

Punctuality

Positive attitude

Active listening

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.