Weekend Opener 7am-1pm

Planet Fitness; Gibbstown (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness is hiring a Member Services Representative in New Jersey to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk. Responsibilities include greeting and assisting, processing sign-ups, checking members in, giving tours, updating account information, answering questions, and keeping the club neat and welcoming.

The role requires a friendly, reliable, and professional demeanor, 18+ years old, basic

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; professional interaction with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and professional language.
• High School diploma or GED.
• Age 18+.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Update member account details.
• Respond to member questions professionally; escalate as needed.
• Maintain club cleanliness and tidiness.

Skills

Customer service

Basic computer skills

Communication skills

Punctuality

Team player

Passion for fitness

Education

High School diploma

Tools

POS system

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.