Weekday Night 4pm-9pm

Planet Fitness; Gibbstown (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative in Gibbstown, NJ. The role focuses on creating a positive member experience by delivering superior customer service to members, prospective members and guests.

Key duties include greeting members, handling front desk tasks, conducting tours for prospective members, processing sign-ups, updating member information, and addressing questions with professionalism while helping maintain a clean club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills; able to interact positively with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions with appropriate language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones in a friendly manner and assist callers.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions/concerns and escalate as needed to management.
• Help maintain club cleanliness and appearance.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Strong listening

Diplomacy

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.