Weekday Closer 2pm-10pm

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Greenwich Township, NJ is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service at the front desk.

In this role you will greet members and guests, answer phones, process new sign-ups, take tours, update member accounts, resolve questions, and help maintain a clean and welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability.
• High School diploma or GED required.
• Must be 18 years of age or older.
• Strong interpersonal and listening skills.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities: answer phones, assist callers, and check members in.
• Sign up new members and provide tours to prospective members.
• Update member accounts and resolve questions or concerns promptly.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Active listening

Punctuality

Professionalism

Empathy

Problem solving

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.