Weekday Night 4pm-9pm

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role encompasses greeting members, handling front desk activities, assisting with sign-ups and tours, updating member information, and addressing questions in a timely, professional manner while maintaining a clean club environment. A passion for fitness and reliability are essential.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and health.
• Positive attitude and reliability.
• Punctual and dependable.
• Excellent communication and listening skills.
• Professional and respectful demeanor.
• Must be 18+ and have HS diploma or GED.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities: answer phones, sign-ups, tours.
• Check members into the system.
• Update member accounts as needed.
• Answer questions and resolve complaints, escalate as needed.
• Maintain club cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication & listening

Professional demeanor

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.