Wedding & Event Inquiry Specialist (Full-Time)

by Landmark; Plainfield (NJ); Hybrid; USD 24,796 - 33,062; Full time

Job summary

By Landmark in Plainfield, NJ is seeking a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you’ll guide conversations, answer questions, and schedule venue tours across our properties.

No cold calling and all inbound leads, with commission opportunities. This in-person role requires weekend availability and offers work-from-home flexibility on weekends.

Qualifications

• 1–3 years of customer service, call center, or scheduling experience.
• Strong phone presence and communication skills.
• Organized and able to manage multiple conversations at once.
• Comfortable using CRM systems and scheduling tools.

Responsibilities

• Respond to inbound inquiries via phone, email, and text.
• Speak with couples/clients to understand event details (date, guest count, style).
• Recommend the best-fit venue(s) and schedule tours.
• Follow up consistently to convert inquiries into appointments.
• Log activity in CRM and coordinate scheduling with venue teams.

Skills

Phone presence

Customer service

Scheduling

CRM

Organized

Tools

CRM software

Scheduling tools

Job description

By Landmark is hiring a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you’ll guide conversations, answer questions, and schedule venue tours across our properties.

No cold calling, all inbound leads.

Responsibilities

• Respond to inbound inquiries via phone, email, and text
• Speak with couples/clients to understand event details (date, guest count, style)
• Recommend the best-fit venue(s) and schedule tours
• Follow up consistently to convert inquiries into appointments
• Log activity in CRM and manage scheduling
• Coordinate with venue sales teams

Qualifications

• 1–3 years of customer service, call center, or scheduling experience
• Strong phone presence and communication skills
• Organized and able to manage multiple conversations at once
• Comfortable using CRM systems and scheduling tools
• Hospitality or event experience is a plus

Compensation & Schedule

• Hourly + commission opportunities
• In-person role (Plainfield, NJ)
• Weekend availability required
• Work-from-home flexibility on weekends

Why Join Us

• No cold calling, high-intent inbound leads
• Fast-paced environment with clear goals
• Opportunity to grow into sales or event roles
• Work with well-known venues across NJ & PA