Part Time Event Inquiry Specialist

by Landmark; Plainfield (NJ); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A hospitality group is seeking an Event Inquiry Specialist in Plainfield, NJ, to guide clients in planning their events. The role requires strong phone communication skills, a background in customer service, and the ability to manage multiple inquiries. This position offers an opportunity to work from home during weekends and involves coordinating venue tours. If you're organized and enjoy helping clients, this could be a perfect fit.

Qualifications

• 2+ years of experience in customer service, phone-based communication, or scheduling.
• Strong phone presence; enjoys connecting with people.
• Quick learner who can switch conversations based on client needs.
• Comfortable managing multiple tasks in a fast-paced environment.
• Self-motivated and detail-oriented.

Responsibilities

• Respond to wedding and event inquiries via phone, email, and text.
• Understand clients' vision, preferences, and priorities.
• Schedule venue tours and recommend Landmark properties.
• Log communications and manage appointment schedules.
• Follow up on leads to ensure conversions.

Skills

Customer service

Phone communication

Scheduling

Rapport building

Quick learning

Tools

CRMs

Email platforms

Scheduling tools

Job description

Event Inquiry Specialist

By Landmark is hiring a confident, phone‑savvy communicator for our entry‑level Event Inquiry Specialist role. This position focuses on connecting with couples and clients who inquire about hosting events at our venues. You’ll be the first point of contact, responding to inbound leads via phone, text, and email, guiding them through initial planning steps and scheduling venue tours.

While you’re not selling weddings, you are setting the tone for one of the most exciting parts of the planning process: choosing the perfect venue. If you’re organized, quick on your feet, and enjoy guiding conversations, this could be the perfect fit.

Why Landmark?

By Landmark owns and operates iconic restaurants, boutique hotels, and event venues in New Jersey and Pennsylvania, including Liberty House, Hudson House, Stone House, Ryland Inn, Logan Inn, and Elkins Estate. We’re passionate about creating unforgettable experiences and that begins with the very first inquiry.

What You’ll Do

• Respond promptly to wedding and event inquiries via phone, email, and text.
• Speak with couples and clients to understand their vision, preferences, and priorities.
• Schedule venue tours and guide leads to the best‑fit Landmark property based on style, size, location, and availability.
• Actively recommend multiple Landmark venues when appropriate to increase tour bookings and help couples compare options.
• Use internal systems to log communication and manage appointment schedules.
• Follow up to ensure no lead falls through the cracks.
• Collaborate with our sales teams to ensure smooth transitions after a tour is booked.

What We’re Looking For

• 2+ years of experience in customer service, phone‑based communication, or scheduling.
• Strong phone presence; you enjoy connecting with people and can build rapport quickly.
• Quick learner who can absorb venue details and pivot conversations based on client needs.
• Comfortable managing multiple conversations and tasks at once in a fast‑paced environment.
• Experience with email, texting platforms, CRMs, or scheduling tools.
• Self‑motivated, detail‑oriented, and comfortable working independently.
• Bonus points for call center experience.

Location & Schedule

• In‑person at our by Landmark headquarters in Plainfield, NJ.
• Opportunity for work from home on weekend shifts.
• Weekend availability required (as most couples inquire during weekends).
• Must be available Monday‑Friday during business hours for onsite training.

If you’re…

• Confident communicator who thrives on the phone.
• Organized and energized by helping people take action.
• Interested in hospitality and loves being part of a team that creates memorable experiences.

…we’d love to hear from you.