Inbound Wedding & Event Specialist — Tours & Conversions

by Landmark; Plainfield (NJ); Hybrid; USD 24,796 - 33,062; Full time

Job summary

By Landmark in Plainfield, NJ is seeking a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you’ll guide conversations, answer questions, and schedule venue tours across our properties.

No cold calling and all inbound leads, with commission opportunities. This in-person role requires weekend availability and offers work-from-home flexibility on weekends.

Qualifications

• 1–3 years of customer service, call center, or scheduling experience.
• Strong phone presence and communication skills.
• Organized and able to manage multiple conversations at once.
• Comfortable using CRM systems and scheduling tools.

Responsibilities

• Respond to inbound inquiries via phone, email, and text.
• Speak with couples/clients to understand event details (date, guest count, style).
• Recommend the best-fit venue(s) and schedule tours.
• Follow up consistently to convert inquiries into appointments.
• Log activity in CRM and coordinate scheduling with venue teams.

Skills

Phone presence

Customer service

Scheduling

CRM

Organized

Tools

CRM software

Scheduling tools

Job description

By Landmark in Plainfield, NJ is seeking a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you’ll guide conversations, answer questions, and schedule venue tours across our properties.

No cold calling and all inbound leads, with commission opportunities. This in-person role requires weekend availability and offers work-from-home flexibility on weekends.