Wedding Alterations Concierge — Five-Star Service

David's Bridal; Omaha (NE); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dayforce Wallet – Get Paid Early!

Generous Dream Maker Discount After 1

Vision Care

401K Program

Job summary

David’s Bridal in Omaha, NE seeks an alterations associate to welcome customers, schedule and conduct alterations, and ensure a flawless fitting experience. You’ll promote alterations services, maintain store standards, and collaborate with the leadership team to exceed customer expectations.

Ideal candidates have 1–2 years retail or alterations experience, strong communication skills, and the ability to handle multiple tasks with courtesy and efficiency.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.

Skills

Customer service

Phone skills

Conflict resolution

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal in Omaha, NE seeks an alterations associate to welcome customers, schedule and conduct alterations, and ensure a flawless fitting experience. You’ll promote alterations services, maintain store standards, and collaborate with the leadership team to exceed customer expectations.

Ideal candidates have 1–2 years retail or alterations experience, strong communication skills, and the ability to handle multiple tasks with courtesy and efficiency.