Website Support Specialist

Infinite Digital; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A digital marketing fulfillment house seeks a Website Support Specialist focused on managing and optimizing WordPress sites for media partners. This role involves maintaining website performance, implementing SEO best practices, and providing technical support. The opportunity is 100% remote, but candidates must reside in the DFW area for occasional meetups. Comprehensive benefits include medical, dental, a 401k with matching, and a focus on work-life balance.

Benefits

Medical, dental, and vision benefits

401k with matching

Complementary health advocate services

Continued education opportunities

Paid time off (PTO)

Team activities/outings

Pet insurance options

Qualifications

• 2-3 years of hands-on WordPress experience.
• Proficiency with WP Engine, Elementor.
• Strong organizational skills and attention to detail.

Responsibilities

• Perform daily content updates and design edits.
• Diagnose and resolve website issues independently.
• Manage WP Engine accounts and coordinate site migrations.

Skills

Website Maintenance

WordPress

Troubleshooting

SEO Best Practices

UI/UX Design Principles

Tools

WP Engine

Elementor

Google Analytics

Google Tag Manager

Job description

Career Opportunities with Infinite Digital

Current job opportunities are posted here as they become available.

As our Website Support Specialist, you'll be the hands-on expert managing the performance, functionality, and visual quality of websites we build and host for media partners. You'll focus on web maintenance and technical support, ensuring our WordPress sites remain operational and optimized for clients. As the primary contact for troubleshooting web issues and managing critical updates, you must be able to work independently and solve problems efficiently. Please note this job is 100% remote however you must live in the DFW area for occasional team meetups.

What You’ll Be Doing

Website Maintenance & Updates

Perform daily content updates, design edits, and partner-requested modifications.

Implement SEO best practices (e.g., meta descriptions, title tags, content formatting) as guided by our SEO team to enhance web performance.

Technical Web Support & Troubleshooting

Independently diagnose and resolve website issues, including bug fixes, plugin conflicts, and site errors.

Provide essential technical support to internal teams (e.g., Market Support, Content) related to website functionality and performance.

Serve as the primary point of contact for our WP Engine support team for hosting-related or deeper technical challenges.

Website Launch & Hosting Management

Manage WP Engine accounts, including domain setups and DNS configurations.

Coordinate smooth site migrations and go-lives for new or updated partner websites.

Tracking & Analytics Implementation

Accurately install and verify tracking scripts, including Google Analytics, Google Tag Manager, and other necessary pixels.

Qualifications

2-3 years of hands-on WordPress experience, specializing in website maintenance, updates, and troubleshooting.

Proficiency with WP Engine, Elementor, and core web hosting fundamentals.

Proven ability to independently diagnose and resolve website issues (e.g., plugin conflicts, server errors).

Familiarity with DNS, domain management, and installing tracking scripts (e.g., Google Analytics, Tag Manager).

A strong eye for web design, with experience using template-based systems and Elementor frameworks.

Understanding of UI/UX design principles and responsive web best practices.

Strong organizational skills, meticulous attention to detail, and effective time management in a fast-paced environment.

Excellent communication and collaboration skills.

Who We Are

At Infinite Digital, we're on a mission to strengthen the relationships our media partners have with businesses by providing personalized and effective digital, creative, and public relations services. Our focus is on relationships first. As a digital marketing fulfillment house, we operate behind the scenes, ensuring seamless execution and delivery. Our partners—be they marketing consultants, local businesses, or large radio conglomerates—come to us to confidently sell digital marketing solutions to their clients.

What We Offer

Medical, dental, and vision benefits

401k with matching

Complementary health advocate services such as legal, medical billing, and work-life balance services

Continued education opportunities

Paid time off (PTO)

Time off for voting, adoptions, maternity and paternity, floating holidays, volunteering, and bereavement

Team activities/outings

Pet insurance options

If you believe in doing what’s right, giving small businesses a big future, and are a great fit for this role, please apply today!