Webex & NICE CXone Support Engineer (Contract)

Motion Recruitment; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k) plan with match

Job summary

Motion Recruitment is hiring a Webex / Nice CXone Support Engineer in Knoxville, Tennessee. This contract role involves providing Level 2 support for NICE CXone and managing Webex Calling features. Ideal candidates have 2–5+ years of relevant experience, strong troubleshooting skills, and experience in a telecom or contact center environment.

Beneficial perks include medical insurance, a 401(k) plan with match options, and various flexible spending accounts.

Qualifications

• 2–5+ years of experience supporting Webex environments.
• Hands-on experience with NICE CXone support.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide Level 2 support for NICE CXone.
• Configure and manage Webex Calling features.
• Monitor system performance and resolve issues.

Skills

Webex support experience

NICE CXone administration

Level 2 support

Call routing knowledge

Troubleshooting skills

Job description

Motion Recruitment is hiring a Webex / Nice CXone Support Engineer in Knoxville, Tennessee. This contract role involves providing Level 2 support for NICE CXone and managing Webex Calling features. Ideal candidates have 2–5+ years of relevant experience, strong troubleshooting skills, and experience in a telecom or contact center environment.

Beneficial perks include medical insurance, a 401(k) plan with match options, and various flexible spending accounts.