WebEOC Systems Analyst - DCS Operations

The American National Red Cross; Northern (KY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

PTO 15 days per year

Job summary

The American Red Cross in the United States is seeking an experienced IT professional to support DCS operations systems, including WebEOC. This is an individual contributor role reporting to the Manager, DCS Operations Systems, with responsibilities spanning analysis, configuration, training, and tier 2 support.

The candidate will collaborate with cross-functional teams to ensure reliable, compliant systems, develop metrics, and guide staff and volunteers through technology changes while

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related field required.
• Minimum 4 years of related experience or equivalent combination of education and related experience.
• Travel may be required.
• Clear and effective writing and documenting skills.

Responsibilities

• Learn and understand DCS business processes and how technology can best ensure the success of DCS users.
• Document, analyze, and clarify DCS requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards.
• Investigate WebEOC operations-related problems/inquiries and coordinate solutions.
• Present DCS business cases to appropriate BSI and HSIT forums for approval and to initiate the project process.
• Partner with DCS stakeholders to develop a strategic plan to implement the technology vision.
• Work closely with DCS stakeholders to analyze the current and future direction of technology to meet business goals.
• Educate clients about the software and project lifecycles and DCS roles.
• Provide WebEOC systems training and guidance to other staff.

Skills

Project management

Business analysis

Requirements analysis

Systems life cycle

Data management

Teamwork

Documentation

Business acumen

Modeling tools

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

WebEOC

HTML/JavaScript

Job description

The American Red Cross in the United States is seeking an experienced IT professional to support DCS operations systems, including WebEOC. This is an individual contributor role reporting to the Manager, DCS Operations Systems, with responsibilities spanning analysis, configuration, training, and tier 2 support.

The candidate will collaborate with cross-functional teams to ensure reliable, compliant systems, develop metrics, and guide staff and volunteers through technology changes while