Manager, DCS Operations Systems

The American National Red Cross; Northern (KY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401K with up to 6% match

Paid Time Off 15 days

Job summary

The American Red Cross seeks a people manager to lead and develop a team supporting core DCS operational systems, including ArcGIS Online and WebEOC, ensuring reliability and alignment with mission needs.

You will oversee system administration, configuration development, and data management, partner with cross-functional stakeholders, provide tier 2 IT support, and mentor staff to deliver high-quality service in urgent operations.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology or related field.
• Minimum 5 years of related experience, with 3 years in supervisory/management roles.

Responsibilities

• Lead and develop a team supporting DCS systems to ensure reliability and mission alignment.
• Provide technical guidance to cross-functional stakeholders throughout the solution lifecycle.
• Oversee system administration, configuration development, and data management.
• Manage project plans, metrics, and vendor interactions for IT solutions.
• Deliver tier 2 IT support for WebEOC, ArcGIS Online and related systems.
• Recruit, coach, and evaluate staff, managing resource allocations.

Skills

Communication skills

Technical leadership

Team collaboration

Management experience

Problem solving

Education

Bachelor's degree in Business, CS, IT

Tools

ArcGIS Online

WebEOC

Job description

Job Description: WHY CHOOSE US?

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good!

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW: (Job Summary)

This is a people manager position reporting to the Director, DCS Systems Operations. This position leads and develops a team responsible for supporting core DCS operational systems (incl. ArcGIS Online & WebEOC) ensuring they operate reliably, efficiently, and in alignment with mission needs. This role oversees system administration, operational configuration development, and DCS operations data management while guiding the team in delivering high‑quality tier 2 technical support. The manager partners with cross‑functional stakeholders throughout the solution lifecycle to ensure systems effectively support operational readiness and response.

WHERE YOUR CAREER IS A FORCE FOR GOOD: (Responsibilities)

• Lead technical consultation to a set of DCS business areas to understand business practices/processes, elicit and document business requirements, translate business requirements to technical specifications, ensure information technology meets requirements and provides the intended business value.
• Track and manage a set of technologies to determine their maturity and applicability to the operating unit or function.
• Identify new applications or system enhancements to ensure success of DCS users.
• Evaluate new IT developments, applications and evolving business/systems requirements.
• May facilitate planning and direct the design, installation, modification and operation of an information systems capability.
• Oversee and/or approve project strategic plan and functional testing strategies to implement the technology vision and ensure business goals are met.
• Monitor project/portfolio performance metrics of business value over time.
• May ensure that vendor proposals in the purchase of hardware, software, and technical services meet technical specifications.
• Facilitate problem resolution between BSI (Business Systems Integration), HSIT (Humanitarian Services IT) and DCS, as needed.
• Represent, champion, and balance interests within DCS.
• Manage a team including hiring, training, coaching, evaluating and managing performance.
• Manage resource allocations and coordinate staff assignments.
• Provide WebEOC, ArcGIS Online or other systems training and guidance to other staff.
• May maintain system updates and modifications.
• Provide end-user support for tier 2 IT tickets for WebEOC, ArcGIS Online or other systems, training and leading tier 2 systems support volunteers.
• Develop and maintain tier 2 IT ticket support processes and workflows.
• Develop and provide technical support for on‑demand and planned operational configurations in WebEOC, ArcGIS Online or other systems.
• Support and maintain permissions for provisioning and systems access to WebEOC, ArcGIS Online, RC Respond and other DCS systems.
• Evaluate, install and customize vendor‑supplied or commercial‑off‑the‑shelf boards or applications for WebEOC and ArcGIS Online.
• May write or edit code in language(s) used by WebEOC, ArcGIS Online or other systems.

WHAT YOU NEED TO SUCCEED: (Qualifications)

Education: Bachelor's degree in Business, Computer Science, Information Technology or related field required.

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Management Experience: 3 years of supervisory or management experience.

Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Effective Management skills. Ability to work on a team.

Travel: Travel may be required.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Compensation: The starting salary range for this position is $100,000. - $110,000. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. *This role is not eligible for relocation assistance. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission‑based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most‑needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining ranks with welcoming team members who are elite, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with generous compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.