WebChat Agent

TEK Systems; Warren (AR); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

2 weeks PTO (Paid Time Off)

7 Paid Holidays

Job summary

TEKsystems is seeking a WebChat Agent (Automotive Sales Support) to serve as the first point of contact for online car buyers. The role focuses on delivering real-time chat guidance, answering questions about vehicle inventories, pricing, and dealership information, and guiding customers through the buying journey.

This contract, hybrid position based in Warren, MI offers $20–$22 per hour, comprehensive benefits, 2 weeks PTO and seven holidays, with fully remote work after an initial eight-week

Qualifications

• Bachelor's Degree is required.
• Strong communication and multitasking abilities.
• Customer-focused with a consultative approach.
• Experience with online chat or customer service is a plus.

Responsibilities

• Serve as the first point of contact for online car buyers and provide guidance, answers, and support throughout the buying journey.
• Assist customers with questions regarding vehicle purchases, inventory, pricing, and dealership information.
• Provide proactive support for vehicle locates, dealer inquiries, promotions, incentives, and product features.
• Deliver an outstanding customer experience by identifying opportunities to improve satisfaction and engagement.
• Generate sales leads by accurately and enthusiastically responding to consumer inquiries; schedule service appointments when applicable.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Tech-savvy

Professional demeanor

Education

Bachelor's Degree

Job description

WebChat Agent (Automotive Sales Support)

FULLY REMOTE, AFTER HYBRID REMOTE TRAINING FOR THE FIRST 8 WEEKS

Location: Warren, MI

Bachelor's Degree (Required)

Multiple Openings Available | Day Shift & additionally one Overnight Shift

Are you passionate about customer service, technology, and helping people make informed vehicle-buying decisions? Join a dynamic team that provides real-time online support to prospective car buyers and helps create an exceptional customer experience.

Pay Rate: $20-22/HR + Benefits + 2 weeks PTO + 7 Paid Holidays

Open Positions

• 5 Openings: Day Shift (Hours between 8:00 AM - 12:00 AM)
• 1 Opening: Overnight Shift (Hours between 12:00 AM - 8:00 AM)

What You’ll Do

As a WebChat Agent, you’ll serve as the first point of contact for consumers exploring new and used vehicle purchases online. Rather than visiting a dealership in person, customers connect with you through live chat to receive guidance, answers, and support throughout their buying journey.

Key Responsibilities:

• Assist customers with questions regarding vehicle purchases, inventory, pricing, and dealership information
• Provide proactive support for vehicle locates, dealer inquiries, promotions, incentives, and product features
• Deliver an outstanding customer experience by identifying opportunities to improve satisfaction and engagement
• Generate sales leads by accurately and enthusiastically responding to consumer inquiries
• Schedule and assist with general service appointment requests when applicable
• Represent the company as a professional and courteous brand ambassador in every customer interaction
• Maintain a high level of productivity, quality, and attention to detail while managing multiple conversations

What We’re Looking For

Ideal Candidate Profile

• Positive, self-motivated, and customer-focused
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent organization and time management skills
• Detail-oriented with a strong work ethic
• Driven to meet and exceed performance goals
• Comfortable using technology and web-based communication tools

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warren,MI.

Application Deadline

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.